Fakultas Ekonomi - Manajemen, JIM-MNJ Vol. 1 No. 1, Januari 2014 (Views: 1338)
ANALISIS ANTRIAN PADA BENGKEL PUTERA BUARAN
YSS 01228 DALAM MENINGKATKAN EFISIENSI
PELAYANAN SERVICE MOTOR YAMAHA
Rizam Kamal
ABSTRAK
The purpose of this study is : To know the implementation of queues method used by the Putera
Buaran YSS 01228; To find out what the waiting time there is a difference between the 4 PIT
service, 5 PIT service, and 6 PIT service; To find out which service a greater capacity to provide
services ; To find out which services more efficient service between 4 PIT service, 5 PIT service, and
6 PIT service. This research uses case study method. In this case, the authors sought to describe and
examine more deeply the methods used in applying the model queue company and to what extent it
supports queuing model to improve efficiency in terms of providing services to its customers. With the
following results : 4 PIT service capacity insufficient to meet customer demands for care services in
the workshop Putera Buaran YSS 01228. 5 PIT service and 6 PIT sevice capacity, is appropriate to
provide optimum service to customers, but for 6 PIT service is too expensive if the service charge Rp.
57 850 to the customer. The right choice for the addition of service is to be 5 PIT service only, with a
reduced number of queues and service to the customer service time, the service provided thats
enough gave the optimum in customer satisfaction in addition also with the minimum total
cost queue that is not too large, amounting to Rp. 45,150.
Kata kunci: Queuing System, Efficiency Services.
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